Frequently Asked Questions

For Personal Accounts
Why should I use Airbuy?
Every time you want to buy online, in no event will Airbuy require your sensitive banking details. We believe you don't need banking details to go shopping online.

Why do you need to expose your savings to FRAUDSTERS for an item you really want to buy online? Airbuy wants to create a comfortable shopping experience for you.
When you buy online using Airbuy, we hold onto your money until you have received your product or service . Only when you are satisfied do we send the money forward to the online store.
Currently Airbuy, does not charge buyers for using its services..
How do I recharge my wallet?
You can top up or recharge your wallet by sending an EFT to this account number

Bank: Nedbank

Acc number: 118 077 4051

Branch code: 195 005 00.

Use your cell phone number as your reference which will update your wallet in less than 5 minutes.

You can also walk up to a Nedbank ATM and deposit money into this wallet using your cell phone number as your reference.

Note: The least amount of money you can use to top up your wallet is R100.00. Anything less than R100.00 will result in a penalty fee of R10.00.

As many times as you want to go shopping online.
The least amount of money you can use to top up your wallet is R100.00. Anything less than R100.00 will result in a penalty fee of R10.00.

By logging into your wallet, all your transactions including your balance will be available to you on the dashboard.
Can I withdraw my money?
Because this is not a bank account, you will not be able to withdraw your money. You can only use your money to buy products or pay for services online.
Airbuy is a non-bank meaning your money will not earn interest after you've topped up your wallet.
Can I cancel my order?
After using Airbuy to purchase items online, we hold onto your money until you have received your product or services and are happy.
This depends on the terms and conditions from the online store you have bought from. Please make sure to read their T's & C's before making a purchase as Airbuy might not be held liable for cases where the buyer did not go through the T's & C's.



For Business Accounts
Why should I consider Airbuy?
We charge e-commerce stores 3.5% for each successful transaction plus a R5 flat fee (i.e 3.5% + R5) which is comparatively reasonable compared to our competitors.
We send the money due to you as soon as your customer is satisfied with your service.

Which means payouts could happen the very same day..
Airbuy holds both you and the customer in high regard. We need to assure that the customer enjoys their shopping experience. We understand that a satisfied customer is more likely to come back and go shopping again.
When does Airbuy do their payouts?
Market place stores (e.g. Facebook, Instagram, etc sellers)

Market place stores will get their payout as soon as your customer is happy about the goods or services you've sold them. This builds reputational value for your store as customers will be rating your service, heightening your chances of attracting more customers.

In other words, it depends on your service. We want your store to grow according to your customers experiences.


Merchants with existing Websites

Depending on whether your customer has asked Airbuy to hold on to their money until they have received the goods or services you've sold them, Merchants with existing Websites might have to wait until they have delivered for their payout

In other instances, they should expect to receive payouts within 24 hours of a sale from their online site.
3.5% less of the total amount of every product that is bought by customers in your online store + R5 flat fee.
Where do I find my API key?
Once you have created a business account and you are logged in, you'll have to tell us more about your online store, e.g. filling in your online store website address, sending us your logo, etc.

This will generate your API key which will be available on your Business dashboard.
Each webstore front has guidelines on which gateway you would like to use to receive payment. Click on the store you are currently using to add Airbuy on your store.

Woocommerce
Alternatively, get in touch with us if you are not using the webstore fronts mentioned above
Will my money earn interest?
Airbuy is a non-bank meaning your money will not earn interest after a customer has paid for your service.